Terms of return and withdrawal for online sales Caseificio Bucamante

Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without penalty and without specifying a reason, within a period of 14 days from the date of receipt of the products.

In the case of multiple purchases made by the CUSTOMER in a single order and delivered separately, the 14-day period shall run from the date of receipt of the last product.

The CUSTOMER wishing to exercise the right of withdrawal must notify Caseificio Bucamante by means of an explicit declaration, which may be sent by e-mail to the following address: info@caseificiobucamante.it.

The CUSTOMER may also exercise the right of withdrawal by sending any explicit statement containing the decision and the reason for withdrawing from the contract or alternatively by sending the standard withdrawal form, as set out in Annex I, Part B, Legislative Decree 21/2014 (not mandatory), the text of which is reproduced below:

Standard withdrawal form pursuant to Art. 49(1)(h)
(complete and return this form only if you wish to withdraw from the contract)


Spett.le Caseificio Sociale Pelloni Società Agricola Cooperativa
Via S. Dalmazio, 1113, 41028 Serramazzoni MO – Italy
Telephone: (+39) 0536 953600; Email: info@caseificiobucamante.it

I/We (*) hereby notify (*) the withdrawal from my/our (*) contract of sale of the following goods/services (*)

  • Ordered on (*)/received on (*)
  • Name of client(s)
  • Address of customer(s)
  • Signature of customer(s) (only if this form is sent in paper version)
  • Date
  • Photographic documentation

(*) Delete unused wording.

In the event that the right of withdrawal is exercised, the CUSTOMER is obliged to return the goods within 14 days from the day on which he/she communicated to Caseificio Bucamante his/her wish to withdraw from the contract pursuant to Article 57 of Legislative Decree 206/2005.

The goods must be returned to:

Caseificio Sociale Pelloni Società Agricola Cooperativa
Via S. Dalmazio, 1113, 41028 Serramazzoni MO – Italy
Phone: (+39) 0536 953600; Email: info@caseificiobucamante.it

The direct costs of returning products shall be borne by the CUSTOMER.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging) and complete with the attached fiscal documentation. Subject to the right to verify compliance with the above, Caseificio Bucamante will refund the amount of the products subject to withdrawal within a maximum of 14 days, including any shipping costs.

As provided for in Article 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, Caseificio Bucamante may suspend reimbursement until receipt of the goods or until the CUSTOMER proves that he has returned the goods to Caseificio Bucamante.

Caseificio Bucamante will make the refund after checking the integrity of the product, using the same means of payment chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he will have to provide Caseificio Bucamante with the IBAN, SWIFT and BIC bank details necessary for the refund to be made by Caseificio Bucamante.

The right of withdrawal lapses due to the partial or total consumption of the product, the absence of the packaging, the absence of integral elements of the product, or in the case of its damage upon receipt by Caseificio Bucamante.